Who are we?
The Service Never Stops and TSNS* and its related bodies corporates (‘We’, ‘us’ and
‘our’) recognise the importance of protecting the privacy of individuals in relation to their
personal information. This document is our privacy policy and it tells you how we collect
and manage your personal information.
*TSNS means a The Service Never Stops business and its’ authorised agents.
Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document
sets out our privacy policy commitment in respect of personal information we hold about
you and what we do with that information.
We recognise that any personal information we collect about you will only be used for
the purposes we have collected it or as allowed under the law. It is important to us that
you are confident that any personal information we hold about you will be treated in a
way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy
Principles for the protection of personal information, as set out in the Privacy Act and
any other relevant law.
Personal information
When we refer to personal information we mean information from which your identity is
reasonably apparent. This information may include information or an opinion about you.
Privacy Policy
The kinds of personal information we may collect about you include your name, date of
birth, address, account details, occupation, and any other information we made need to
identify you.
Why we collect your personal information
We collect personal information for the purposes of assessing you or your business as a
referral partner or client with TSNS. We may also collect your personal information for
the purposes of direct marketing and managing our relationship with you. From time to
time we may offer you other products and services.
To enable us to maintain a successful business relationship with you, we may disclose
your personal information to other organisations that provide products or services used
or marketed by us. We may also disclose your personal information to any other
organisation that may have or is considering having an interest in your business, or in
our business.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information directly from
you. We may also collect your personal information from other people such as
accountants and lawyers.
Do we disclose your personal information?
We may disclose your personal information:
• to other organisations that are involved in managing or administering your
business dealing with TSNS
• to associated businesses that may want to market products to you;
• to companies that provide information and infrastructure systems to us;
• to anybody who represents you, such as lawyers and accountants;
• to anyone, where you have provided us consent;
• where we are required to do so by law, such as under the Anti-Money or
Laundering and Counter Terrorism Financing Act 2006 (Cth);
• to investors, agents or advisers, or any entity that has an interest in our business;
or
• to your employer, referees or identity verification services.
Prior to disclosing any of your personal information to another person or organisation,
we will take all reasonable steps to satisfy ourselves that:
(a) the person or organisation has a commitment to protecting your personal information
at least equal to our commitment, or
(b) you have consented to us making the disclosure.
Do we disclose your personal information to
anyone outside Australia?
We may disclose personal information to our related bodies corporate and third party
suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal
information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia,
including the following:
• our data hosting and other IT service
• providers, located in various countries; and
• other third parties located in various foreign countries, including Philippines,
Thailand & USA.
Your personal information may be stored in the cloud in an overseas country.
In the event that a disclosure is made in an overseas country (which we consider
unlikely), the information will not be protected by the Australian Privacy Principles. In any
event, by providing your details, you consent to your information being disclosed in this
manner.
Direct marketing
From time to time we may use your personal information to provide you with current
information about finance, offers you may find of interest, changes to our organisation,
or new products or services being offered by us or any company with whom we are
associated.
If you do not wish to receive marketing information, you may at any time decline to
receive such information by telephoning us on 0457 610 339 or by writing to us at
admin@tsns.com.au. If the direct marketing is by email you may also use the
unsubscribe function where available. We will not charge you for giving effect to your
request and will take all reasonable steps to meet your request at the earliest possible
opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up
to date. During the course of our relationship with you we may ask you to inform us if
any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We
will generally rely on you to ensure the information we hold about you is accurate or
complete.
Access and correction to your personal information
We will provide you with access to the personal information we hold about you. You may
request access to any of the personal information we hold about you at any time.
We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request that you make we may respond to your request
immediately, otherwise we usually respond to you within seven days of receiving your
request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your
personal information, for example, if the information relates to existing or anticipated
legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information
we hold about you.
If any of the personal information we hold about you is incorrect, inaccurate or out of
date you may request that we correct the information. If appropriate we will correct the
personal information. At the time of the request, otherwise, we will provide an initial
response to you within seven days of receiving your request. Where reasonable, and
after our investigation, we will provide you with details about whether we have corrected
the personal information within 30 days.
We may need to consult with other entities as part of our investigation.
If we refuse to correct personal information we will provide you with our reasons for not
correcting the information.
Using government identifiers
If we collect government identifiers, such as your tax file number, we do not use or
disclose this information other than required by law. We will never use a government
identifier in order to identify you.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully
do business with you, however, where it is lawful and practicable to do so, we will offer
you the opportunity of doing business with us without providing us with personal
information, for example, if you make general inquiries our products and services or
current promotional offers.
Sensitive information
We will only collect sensitive information about you with your consent. Sensitive
information is personal information that includes information relating to your racial or
ethnic origin, political persuasion, memberships in trade or professional associations or
trade unions, sexual preferences, criminal record, or health.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a
secure environment. We may store your personal information in paper and electronic
form. We will also take reasonable steps to protect any personal information from
misuse, loss and unauthorised access, modification or disclosure.
Complaints
If you are dissatisfied with how we have dealt with your personal information, or you
have a complaint about our compliance with the Privacy Act, you may contact our
complaints officer at admin@tsns.com.au.
We will acknowledge your complaint within seven days. We will provide you with a
decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a
complaint to the Privacy Commissioner which can be contacted on
either www.oaic.gov.au or 1300 363 992.
Further information
You may request further information about the way we manage your personal
information by contacting us.
Change in our privacy policy
We are constantly reviewing all of our policies and attempt to keep up to date with
market expectations. Technology is constantly changing, as is the law and market place
practices.
As a consequence we may change this privacy policy from time to time or as the need
arises.
You may request this privacy policy in an alternative form.