Who handles the pricing? The reporting? The data entry?
How does a sale or no sale get updated in our system?
Do we use your system or ours?
So how does a phonecall to your client actually sound? What is discussed?
What about CSI and CSS surveys? What if the customer doesn't buy? Do all TSNS agents act the same on the phone?!
Does remote/phone based service prohibit relationships with dealer staff?
Is there an advocacy for sales staff and their clients?
Who handles the pricing? Who handles the amended contract? What if a customer wants to cancel?
How much profit is there? How is payment made? How do I maximise profit in the department?